spade88Privacy Policy
This page describes what we collect when you use spade88 and how we keep that data protected. We at spade88 collect personal information only to verify your identity, process your deposits and withdrawals, and maintain the security of your account. We do not sell your data to third parties, and we do not share it beyond what applicable law and fraud prevention require.
Our approach to your privacy rests on two commitments: we collect only what the service requires, and we hold it to the same encryption standard we use for financial transactions. If you have questions about how we handle your information, this page covers the essentials. For details not listed here, contact our support team.
What We Collect and Why
When you create an account on spade88, we collect your full name, date of birth, email address, and phone number. We use these details to verify your identity under Know Your Customer (KYC) rules and to contact you about account activity, withdrawals, and security alerts. We also collect your residential address to confirm that you are in a jurisdiction where spade88 operates.
We collect payment information—card numbers, bank account details, or credentials for payment services like DANA, e-wallet, mobile banking, and local payment—only when you initiate a deposit or withdrawal. We do not store full card numbers on our servers; instead, we pass them directly to our payment processors, who encrypt them immediately. Our servers record only the transaction reference, the amount, the date, and the status (successful, failed, or pending).
We also collect device information—your browser type, operating system, IP address, and device fingerprint—to detect fraud and to enforce session limits. This data helps us spot unauthorized login attempts and block access from compromised devices. We log your gameplay and betting history on spade88 to calculate your account balance, settle disputes, and comply with regulatory audits in jurisdictions where we hold licenses.
Third Parties and Data Processors
Our payment processors (online payment, e-wallet, mobile banking, and other authorized providers) receive your transaction data to execute deposits and withdrawals. These companies operate under their own privacy policies and are bound by Indonesia's financial data-protection rules. We do not control how they store your data after the transaction completes, but we require them to encrypt it in transit and at rest.
Our servers are hosted by third-party cloud providers in multiple regions, including data centres in Southeast Asia. Your account data may be replicated across these centres for backup and disaster recovery. We require all processors to sign data-processing agreements that prohibit them from using your data for their own purposes.
Your Rights and Data Retention
You have the right to request a copy of all data we hold about you, free of charge. You can ask us to correct inaccurate information—for example, a misspelled name or outdated phone number—or to delete your account entirely. Deletions take effect after all pending withdrawals and disputes are resolved. We retain your transaction history for seven years to comply with anti-money-laundering (AML) rules; we cannot delete it earlier even if you request it.
To request access, correction, or deletion, contact our support team using the form at the end of this page. We will respond within 30 days of receipt.
Cookies and Tracking
We use cookies to keep you logged in and to remember your account preferences (language, odds format, notification settings). These cookies are essential to spade88's function. We also use analytics cookies to count page visits and track which games and sports events (Liga 1, Piala AFF) attract the most traffic. You can disable analytics cookies in your browser settings without affecting login or gameplay.
Security and Compliance
All communication between your device and our servers is encrypted using HTTPS and TLS 1.2 or later. Your password is hashed using bcrypt and salted; we do not store your actual password. Two-factor authentication is available on your account settings page and is required if you change your withdrawal address or add a new payment method.
We conduct annual security audits and penetration tests. Our data centres comply with ISO 27001 standards. If we discover a data breach, we will notify affected users and relevant authorities within 72 hours of discovery, as required by Indonesian data-protection law.
Contact spade88
If you have questions about this privacy policy or want to request your data, email us at [email protected]We will respond within 5 business days. You can also reach us through the in-app support chat or by post to our office in Jakarta. This policy was last updated in February 2025 and may be revised if our data practices change. We will notify you of material changes by email or by posting a notice on spade88.